Editorial Support for Mystery Shopping Reports
The Client Need
A U.S.-based market research firm required daily support editing Mystery Shopping reports submitted by auditors across industries. These reports were vital for customer experience analytics and brand audits and needed to be professionally edited within 24 hours of submission.
The Challenge
Our Approach
We onboarded a team of highly skilled editors trained to edit audit reports across retail, fuel, food service, and financial sectors. Editors ensured consistency in tone, removed personal opinions, formatted per client guidelines, and verified supporting documents such as receipts and photos.
The Process
- Reports were submitted via the client portal by mystery shoppers
- Our team edited for structure, grammar, formatting, and bias
- Verified audit completion through supporting documents
- Delivered final reports directly to client dashboards within 24 hours
The Outcome
- 20,000+ edited reports delivered monthly
- Consistent quality across 10+ client programs
- 100% on-time delivery within 24-hour SLA
Business Impact
- Ensured clients received audit-ready, professional feedback reports
- Improved data integrity for analytics and customer service optimization
- Reduced internal editorial overhead for the client